Register an Enquiry
Repairs & Maintenance Issues
Fire : Please phone 999 for emergency services
Burglary : Please phone 999 for emergency services
Gas : Smell gas or CO2 alarm beeping? Call the National Gas Emergency Service immediately on 0800 111 999
Gas : Smell gas or CO2 alarm beeping? Call the National Gas Emergency Service immediately on 0800 111 999
Please note: In this event follow the below steps;
-
Open all doors and windows
-
Move everyone into fresh air
-
Call Gas emergency services on 0800 111 999
For more information see: https://www.sgn.co.uk/help-and-advice/keeping-gas-safe/gas-safety
Power out: Please follow the below steps:
-
Check if there is a power cut in your area by calling Scottish power on 105
-
If you have a prepaid meter check if you have credit available.
-
Check you’re fuse board and check for tripped switches. All switches should be up. If a switch is down and you cannot flip up, please report this issue to us at 0131 653 3337 or email us at enquiries@tsg-letting.com.
-
If unable to resolve and out of our working hours you can call 07811260255 inform them you are a tenant of TSG Letting.
For other emergencies such as;
-
Locked out
During hours contact our office to opening hours to arrange a replacement set. This will cost £24 incl VAT for a new set.
-
Burst pipe or leak
In the event of a significant leak or burst pipe, please locate your water stopcock and turn it off. If you are unable to do so, please contact the below and inform them you are a tenant on behalf of TSG Letting: 07877009163
If there is a leak coming from a neighbour, please try and reach them initially to inform them and contact us at 0131 653 3337 or email@tsg-letting.com
Please use the following contact details to request help;
Plumbing/heating issues: Call 07904 873 340
Power issues: Call 07811260255
Locksmith: Call 01316533337 or email enquiries@tsg-letting.com
Please note, if the issue is not viewed as an emergency you will be liable for the cost of the call out.
Payment terms: For out of hours call outs you may be required to pay the contractor directly in some cases and provide a receipt for the landlord to re-imburse the cost.
For all minor repairs please contact us on:
Tel: 0131 653 3337
Email us at enquiries@tsg-letting.com
We’ll get back to you to request more information and carry out work if necessary, during our normal working hours.
As a tenant, you are expected to maintain the property well and carry out small maintenance issues yourself, as per your tenancy agreement. You must ensure the property is kept clean and tidy and are responsible for:
-
Cleaning of drains and windows.
-
Ensure bathroom seals are cleaned of mould using bleach or mould cleaner.
-
Ensure the property is well ventilated to avoid condensation mould.
-
Property is adequately heated.
-
Emptying bins.
-
Maintaining the garden.
-
Maintain appliances In the property well including emptying filters regularly.
If leaving the property empty for 14 days or more you must write to us to ensure insurance is validated and carry out additional steps to protect the property if required.
Please ensure you always leave the boiler on and during the winter months maintain heating at a low temperature or on a timer to avoid leaks.